The thing that I have learnt from her is that: "As long as your good is purchased for home use and not for business (i.e. to be resold), the above exclusion clause is VOID. Actually, for business purposes, the same principle also applies. If goods are of unmerchantible quality or unfit for its purpose, you can reject the shipment, etc. but anyway, she's only talking about the stuff we buy for our personal use.
That means, as long as the good is defective, regardless of what is worded, you CAN get back all your money spent. You do not have to accept a repair on the good or an exchange. You CAN ask for a refund. AND you are LEGALLY right and entitled to! What a revelation!!
And most of the times the merchant will refuse to return you your money.
Her advice? From her own experience ( and no less than 7 and all successful!), she will threaten the merchant with four words: "SEE YOU IN COURT!"
Financial Freedom: Consumer Protection: (TTPM) Tribunal Tuntutan Pengguna Malaysia
Felda settlers receive unprecedented windfall
The Prime Minister said "This aid is not like the 1Malaysia Aid (BR1M), merely RM500. This is not BR1M, but BROOM," he said in jest.